Shipping policy

Thank you for shopping with Collector Heaven. We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons or periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will notify you by email.

Shipping Time

Estimated delivery times are as follows:

  • Domestic: 7–10 Business Days

  • International: 11–15 Business Days

Delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, holidays, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number. Tracking information may take up to 48 hours to become active.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Collector Heaven is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to help locate your shipment and provide updates whenever possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the damaged item and packaging so we can assist you promptly.

International Shipping

International shipping may be available to selected destinations. Customers are responsible for any customs duties, import taxes, or additional fees imposed by their local authorities.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Email: help@collectorheaven.shop

Mailing Address:
103 Minchner St
Troy, AL 36081
United States